Frequently Ask Questions!

1. How many days will my order arrived?
2. How much is the Shipping & Handling Charges and Do you have express shipping?
3. Do you accept an International Order?
4. How to Redeem a Gift Cards?
5. Why Disable Pop-up Blocker?
6. How to return an items?
7. How's my order being shipped? (Carrier)
8. What about the Availability of the Products?
9. If I like to return an item, what do I need to do?
10. Are you going to send a confirmation, once you receive my order?
11. How long will I receive my refund?
12. Are shipping and handling refundable?
13. What can you guarantee about this products?
14. Do you accept a Credit Card?
15. To whom and where I'm going to send my order form?
16. How safe it is to place an order?
17. How about if I want to pay Check or Money Order, can I do that?
18. Can I place order over the phone?
19. How to add to Yepey to Favorites or How to add to Bookmark?
20. Why it's safe to place order here?
21. What's the difference of Paypal Cart and Google Cart?
22. Do you accept Bill Me Later?
23. Can I fax my order?
24. Do you accept mail order?

1. How many days will my order arrived?                      

• For 48 states - delivery will be 3 weeks to 4 weeks. In case, you have not receive your order beyond that week, please notify us. For order ship outside 48 states, we cannot calculate the delivery date, because your order will be shipped to different carrier.

2. How much is the Shipping & Handling Charges and Do you have express shipping?

• Here's our Shipping and Handling Charges Tables:

  U.S.A. Customers - (Ship within 48 States) Delivery 3 - 4 weeks. Ship thru UPS
  Purchase Price	Normal Shipping	Express Shipping
  from $.01-$99.99	$10.95	$19.95 up to $26.50
  $100.00-225.00	FREE!	$49.95 up to $60.00
  $225.01 and over	FREE!	$69.95 up to $80.00
  For Hawaii, Alaska, Virgin Islands, Guam, Puerto Rico, ship thru Post Office!
  from $.01-$100	$20.00 - $26.50	No Express
  $101.00-225.00	up to $50.00	No Express
  $225.01 and over	up to $75.00	No Express

  Outside U.S.A. Customer - (Ship outside U.S.A.)
  For order ship outside U.S.A. shipping is added to each item, to make sure that there's no mistake in your order.
  Purchase Price	Normal Shipping
  from $.01-$100.00	from - $12.95 - $49.00
  $225.01 and over	$69.00 and over

• Yes, we do have rush shipping! In Google cart, you have chance to choose express shipping at checkout and in Paypal Cart,  you have chance to choose express shipping at checkout or click the specific payment button for rush shipping!

3. Do you accept an International Order?

• Sorry, we don't accept International Order anymore! It's just too much expensive to send! Shipping is very high.

4. How to Redeem a Gift Cards?

• First, determine how much credit you have?
  • Face Value - less $10.00 for orders ship to 48 States; less $25.00 for orders ship to Alaska or Hawaii; less $37.00 for orders ship outside U.S.A.
  • Example: if you have $50.00 and your shipping address is within 48 States, your credit will be $40.00. Choose a products that exact amount or below the amount of your gift cards credit or you can pay the difference by clicking here!
• Remember, that you Gift Cards has no Expiration Date.
• Browse our website, then click the redeem button of the products you select. You will be forwarded to a secure website to enter the Gift Cards Information and Shipping Information!
• If you want to redeem more products, simply click the back button to add more products.
• Once you're done, please continue to fill up the shipping page.

5. How to return an items?

• You don't need to call or contact us to ask for return number or authorization number to return an item. If you doesn't like what you bought, just pack it with the original package and mail it back to us. No questions ask! Just send an e-mail about your return. Once we receive your return items, we will refund the purchase price. Sorry, shipping and handling is non-refundable! That's it!

• Some ISP (Internet Connection) will block everything! Some of our links like the larger picture or Paypal Shopping Cart will open a new browser for your easy browsing or easy Shopping. You can easily close the large picture by closing the new window and continue browsing or you can easily add another products to your shopping cart. 

If you have a Microsoft Blocker that's fine because they will only block the pop-up that generated by the website (in other words this is the kind of pop up that open a new window without clicking any links - without clicking anything). That's the kind of Pop-up were Microsoft is blocking. Just disable it temporarily, when you finish browsing our website, please don't forget to able your pop-up blocker.

7. How's my order being shipped? (Carrier)

• We will ship your order through UPS Ground. (address located at 48 States in USA).
• Any order ship to Hawaii, Alaska or any US territory will be ship thru UPS but no Rush Shipping!
• Order ship outside USA - will be ship thru Post Office!

8. What about the Availability of the Products?

Note: If other online store, don't have stock of the products you want to purchase (same pictures and item number) it's also possible that we don't have it! To check it out for stock availability, please send text to: 1-253-778-6359 and text the item number and the word "inquiry"! You will receive a quick reply!!!

• Availability of the products is subject to change without notice. We only update our website every 24-48 hours, so if your order is out-of-stock, you have alternate choice:

          a. If the item is out of stock, you can replace it to other item or get your money back. (100% Money Back Guarantee)

          b. If it is a back order, you can  wait until your order is available or get your money back.  (100% Money Back Guarantee)

Actually, we really appreciate if you let us know as soon as possible, that you want your money back specially, if you  use your credit card. We really want to return you money immediately!

9. If I like to return an item, what do I need to do?

• Very easy Return Policy! (Yepey Online Store) You don't need to call or contact us to ask for return number or authorization number to return an item. If you doesn't like what you buy, return it immediately. Just pack it with the original package and mail it back to us. No questions ask! Just send e-mail about your return. Once we receive your return items, we will refund your money excluding shipping and handling (if you paid a shipping and handling). That's it! Once we receive your returns, we will process your request of action immediately. 100% Money Back Guarantee!

          a. If you are not fully satisfied with your order, return it immediately

1. For replacement

2. Credit you to other items

3. or get your money back! excluding the shipping and handling. Sorry no refund on Shipping and Handling!

10. Are you going to send confirmation, once you receive my order?

• Yes! We're going to send a confirmation, through e-mail or mail once we receive your order form and payment.

11. How long will I receive my refund?

• Once we receive the products that you return to us, we will send your refund immediately. No questions ask. 

12.Is Shipping and Handling refundable?

• We're sorry! Shipping and Handling is not refundable. 

13.What can you guarantee about this products?

• We guarantee that every product you buy in this website is free of defects, or return it immediately for replacement or refund. These product is a fast-selling item here in America.

14.Do you accept a Credit Card?

• Yes, we accept credit card, Visa, MasterCard thru Mail Orders,  Fax Orders and Online Orders. Our cart is process thru PAYPAL at this moment, which is all major credit card is accepted. (Visa, MasterCard, American Express)

15.To whom and where I'm going to send my order form?

• Send your order form to Yepey / Judith Smith, 1319 S. Cougar Dr., Moses Lake, WA 98837-9799. Check must be made payable to Yepey / Judith Smith.

16. How safe it is to place an order?

• It is very safe, because we use secure site to collection your personal information
• For Paypal cart, every time you click the add to card button your ORDER is sent to a SECURE website (https://www.paypal.com ) You're credit card is process safely. When you make payment thru a secure site, you can see a padlock in the right below of your browser (means SECURE which is you can see it in Paypal site).
• Same as Google cart.

17.How about if I want to pay Personal Check can I do that?

• Yes, you can mail your order with Personal Check! Check Name and Address  must be the same Shipping Name and Address! Just fill up the order form and mail it to us with you payment Check or Money Order!

18.Can I place order over the phone?

• Sorry, we don't accept phone order anymore! If you are skeptical to place order online, try to use BILL ME LATER AT PAYPAL CHECK OUT! You don't need to enter your debit or credit card number! Paypal will just send you a bill later! They will just ask you to enter your shipping name, address and the last 4 digit number of your social security number! Click here for more info!

19. How to add Yepey to Favorites or How to add to Bookmarks?

• Above in your Microsoft Internet Explorer browser, you can see or read a Favorites between View and Tools, click the favorite and click Add Favorites. Some other browser you add as bookmarks.

20. Why it's safe to place order here?

1. We process your order thru Paypal and Google. (These two company are very excellent in protecting your Personal Information) When you click any cart, you will be forwarded to a secure website.
2. Our Company (Yepey) will not ask any bank information or update your payments in your online orders. Paypal and Google will take care of those process.
3. Confirmation
   • If you place order thru Google, all e-mails regarding your order will be made in Google website.
   • If you place order thru Paypal, we will send you an e-mail confirmation from our website but remember we will not ask to update your credit card information or bank information.
4. As our customer, your security is our top priority!

Here's some advice:

• Use a debit card for your online shopping. You can reload your debit card when you need to shop online.
• Avoid clicking any links that might download any virus or forward you to a scam or fraud website. Always type the name of the website in your browser. Like this: www.yepey.com. (see below)

    

Note: This technique is also very useful to other website, specially Paypal. Always type the website name in your browser. Like this: http://www.paypal.com. Don't fall for a fraud e-mail or scams e-mail.

21.  What's the difference between Paypal Cart and Google Cart?

• Generally, Paypal and Google are both excellent cart. The difference is Paypal cart will only charge one shipping charges per order whereas Google, we add shipping charges for each item. So, if you want to buy 2 items or more, please use Paypal and if you want to buy 1 item, you can use Google cart or Paypal cart! 

22. Do you accept Bill Me Later?

• Yes we accept Bill Me Later! You don't need to enter your credit or debit card number! Click here for more info

23. Can I fax my order?

• Yes, you can send a fax order with your Personal Check! Click here to get the form! 
• Please fax your order to: 1-509-765-0272. Please contact us: cs@yepey.us and ask about your fax order! 
• Check must be Payable to: Yepey / Judith Smith. 
• The surcharge of the insufficient Check will be $25.00. 
• Please note: Name of the check must be the same with the Shipping Address! Processing might be longer compare to Online Order!
• The processing of this order might takes longer compare to Online Order!

24. Do you accept mail order?

• Yes, we do accept mail order with your Personal Check! Click here to get the mail order form! 
• Please mail to: Yepey/ Judith Smith 1319 S. Cougar Dr., Moses Lake, WA 98837. 
• Check must be Payable to: Yepey / Judith Smith. 
• The surcharge of the insufficient Check will be $25.00. Please note: Name of the check must be the same with the Shipping Address! 
• The processing of this order might takes longer compare to Online Order!

If you more questions and it's not answered here, please send  e-mail.

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